The National Clinician Consultation Center (NCCC) HIV/Viral Hepatitis Clinical Education Coordinator will be responsible for: (a) providing clinical education to NCCC's external users/learners via the program's teleconsultation services and public-facing resources; and (b) in collaboration with the Principal Investigator and Clinical Director, designing and delivering NCCC's multi-component clinical educational programming. As the NCCC's Clinical Education Coordinator, the incumbent will utilize their clinical acumen on HIV, viral hepatitis and substance use care to provide clinical education directly to NCCC users across its various teleconsultation services (see below). They will also work closely with the Principal Investigator and Clinical Director to identify and execute NCCC's clinical training priorities, which may include (but not be limited to): (1) coordinating with subject matter experts to present relevant and timely clinical topics to NCCC staff, thereby supporting ongoing professional development of its interdisciplinary team; 2) facilitating reviews of relevant new research and updated clinical guidelines to inform NCCC programming and NCCC-developed materials; 3) organizing NCCC's evidence libraries and internal clinical protocols to ensure content remains up to date; and 4) coordinating the NCCC's Minority AIDS Initiative (MAI) Preceptorship to support the development of HIV care expertise among select external learners. Education domains may include best and emerging practices in patient care, working with allied professionals to deliver team-based care, and impacts of systems/policy changes on health care delivery. The Clinical Education Coordinator will also help assess and evaluate the effectiveness of NCCC's multi-component educational programming and make recommendations for improvement. As an educator, the incumbent will provide clinical education directly to NCCC users via the program's various teleconsultation services: this includes answering incoming calls from clinicians nationally regarding HIV, viral hepatitis, and other key co-occurring conditions (e.g., substance use/behavioral health disorders) as appropriate to their training and relevant clinical experience. The incumbent will also perform administrative/operational duties that accompany the overall work of the NCCC, such as collecting and documenting relevant education/training activity information to ensure accurate and complete data for NCCC reporting and other purposes, preparing materials to distribute to callers, participating in quality improvement meetings and related activities, and assisting (as appropriate) with relevant regulatory activities to ensure program compliance. The Clinical Education Coordinator will interface with diverse stakeholders (internal and external) representing various professional and personal experiences and therefore will be expected to apply a warm and non-judgmental manner and consistently demonstrate interpersonal professionalism, sensitivity, and integrity. NCCC staff are asked to maintain a collaborative approach to their work and help cultivate standardized workflows and processes to ensure high-quality services are consistently provided and that program deliverables are met.
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