Job Description

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Customer Experience Associate 

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ON-SITE Only in Honolulu, HI

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Salary range: $38,000.00 – $39,520.00

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Join the Conduent Customer Service Team 

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At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 
In this role, you can expect the following working conditions:

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• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
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Working for you

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Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients

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• Paid Training
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• Paid vacation and sick time
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• Medical, dental, and vision benefits on day one
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• 401K and matching
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• PerkSpot – Employee discount program
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• Career Growth Opportunities
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• Positive employee friendly culture
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• Location: Onsite, Honolulu, Hawaii
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• Full-Time: 7:30 am – 5:00 pm, Monday – Friday (Flexible hours based on coverage needed)
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Requirements: 

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• Must be at least 18 years of age with a high school diploma or GED
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• Must be able to type at least 45 wpm on a computer
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• Occasionally lift up to 50 pounds
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• Must have at least 6 months clerical/customer service experience
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• Complete additional duties as assigned
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Those successful in this role are:

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• Strong skills with Microsoft Office Suite-specifically Outlook, Word, and Excel
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• Ability to multi-task, manage time and workload effectively with attention to detail
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• Ability to adapt to and incorporate new technologies, analyze new situations, and apply problem solving skills
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About the Role:

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As a Customer Experience Associate, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

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As a Customer Experience Associate you will: 

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• Identifying customer needs, answering questions, or resolving problems
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• Performing routine call center activities concerning business products and services
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• Using the tools provided to guide you through customer conversations
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• Providing customers with important information while communicating in a warm empathetic manner
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• Gathering information to keep customer profiles and accounts up to date
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• Providing exceptional customer service
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Come join us and grow with a team of people who will challenge and inspire you to be the best!

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Apply Today!

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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $38,000.00 – $39,520.00.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to  FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Job Tags

Full time, Work at office, Local area, Flexible hours, Monday to Friday,

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