Job Description

Job Overview Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities Model customer‑first behavior; deliver and encourage other associates to provide excellent customer service Promote and follow company initiatives Greet customers, answer questions, and suggest product to enhance service and meet sales goals Maintain cleanliness of customer service area and equipment Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard Follow store policies and procedures Perform cleaning tasks in accordance with the duty rosters and cleaning standards Follow standards for merchandising, stocking, rotating, and storing all products Follow cash handling and register policies Follow inventory stocking and recording guidelines Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation Qualifications Minimum High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience Ability to complete Initial Store Training and pass barista certification with a score of 90% or better Ability to work in a fast‑paced environment Ability to work weekends on a regular basis, work any shift and work overtime as needed Accuracy/attention to detail Ability to organize/prioritize tasks/projects Desired Knowledge of company policies, procedures, and organizational structure Familiarity with industry/technical terms and processes About Us Based in Wyoming, Metro Market merged with The Kroger Company in 2015. Today, we’re proudly serving Metro Market customers in 16 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose‑driven, and hungry to learn, your potential is unlimited. If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre‑hiring process, please call 844-849-7136 or contact the location’s management. Benefits A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology, and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program. Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways. #J-18808-Ljbffr Kroger

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