Job Summary The Dell Product Storage Resident is a dedicated technical expert embedded within the customer’s IT environment for a 12-month engagement. This role focuses on the daily operation, optimization, and support of Dell EMC storage solutions. The Resident works under the direction of the onsite customer, ensuring that storage systems meet performance, availability, and business continuity requirements. Key Responsibilities Monitor and manage Dell EMC storage systems (e.g., Data Domain, Unity XT, VxRail). Respond to incidents and service requests related to storage infrastructure. Perform routine health checks, capacity planning, and performance analysis. Execute firmware upgrades, patches, and configuration changes as directed. Support backup and restore operations and ensure data protection compliance. Document daily activities, changes, and system status for customer reporting. Provide hands‑on support for storage‑related issues. Collaborate with Dell support and customer teams to resolve complex problems. Assist with storage migrations, expansions, and disaster recovery testing. Participate in change control processes and maintain accurate documentation. Act as a trusted technical resource for the customer’s IT team and recommend improvements and best practices. Share technical knowledge and train customer staff on Dell storage tools and procedures. Qualifications Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 5+ years of experience in enterprise storage administration. Expertise in Dell EMC storage platforms and SAN/NAS environments. Familiarity with ITIL processes and enterprise service management. Strong communication and customer service skills. Pay Range $100,000 – $160,000 Equal Employment Opportunity ELEVI is an equal opportunity employer (EOE) that empowers people… Reasonable accommodations… This policy applies to all aspects of employment… #J-18808-Ljbffr ELEVI Associates
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