LARS Support Specialist Job at SMART TECH SKILLS LLC, Nashville, TN

Rk13aFA1U3hpOWZ1NHNnaFZTUUJFNmowQ2c9PQ==
  • SMART TECH SKILLS LLC
  • Nashville, TN

Job Description

Job Description

Job Description

Requirements:

  • 7 or more years of experience in application support and workflow management.
  • Proficiency in Zendesk, ServiceNow, or similar ticketing systems.
  • Experience with modifying configurations, permissions, and workflows within enterprise systems.
  • Experience with application-level support, particularly within licensing or regulatory systems.
  • Experience with maintaining detailed documentation and logs in SharePoint.
  • Experience with meeting defined SLAs for ticket resolution and response rates.
  • Excellent verbal and written communication skills.

 

Responsibilities:

  • Manage and resolve LARS and Zendesk support tickets within defined SLAs.
  • Implement requested system changes, update workflows, and modify user permissions.
  • Log all system modifications in the Application Change Log.
  • Provide timely follow-up and maintain communication logs in ServiceNow.
  • Collaborate with QA resources and trainers to ensure complete testing of changes.
  • Maintain detailed, professional documentation for all configuration activities.
  • Provide weekly progress updates on all open configuration requests.
Company Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies.

The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

Company Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. \r\n\r\nThe company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

Job Tags

Similar Jobs

24Seven Talent

UX/UI Designer Job at 24Seven Talent

Job Title: UX/UI Designer**Location: Remote, United States (PST time zone)Duration: 3 month contract with potential to extend- 40 hours/weeklyPay Rate: $45.00-$50.00/hourResponsibilities:Meet with product and business contacts to clarify requirements and offer solutions... 

GDI Services Inc US

Industrial Engineer Job at GDI Services Inc US

 ...most recognized brands in the manufacturing, distribution, power generation, hospitality, health care and automotive industries. We are seeking an Engineer for our Greenville, SC Office. This person will perform standard Industrial Engineering functions. Salary: $60... 

Nelson Farms

General Farm Hand Job at Nelson Farms

 ...About the Job: This job posting is looking for a hired hand to work full-time at a grain farm, so no livestock is involved. Job Qualifications: The hours of this job will vary based on the season. Hours are more lenient in the summer and winter, but during planting... 

The Chesapeake - LifeSpire

Administrative Medical Assistant Job at The Chesapeake - LifeSpire

Administrative Medical Assistant - Part Time Part Time Shift: 3pm - 10:30pm Join us at The Chesapeake where we impact lives and build careers! Can you see yourself working on a beautiful cruise ship on land - a luxury retirement community?At The Chesapeake... 

HCSDK8

Crocker Middle School Paraeducator Job at HCSDK8

 ...by setting up work areas, decorations, equipment, and displays. Assist students with academic needs in a variety of subjects and grade levels. Assist in classroom control by supervising small groups and/or individual students to promote the learning process. Assist...