LARS Support Specialist Job at SMART TECH SKILLS LLC, Nashville, TN

Rk13aFA1U3hpOWZ1NHNnaFZTUUJFNmowQ2c9PQ==
  • SMART TECH SKILLS LLC
  • Nashville, TN

Job Description

Job Description

Job Description

Requirements:

  • 7 or more years of experience in application support and workflow management.
  • Proficiency in Zendesk, ServiceNow, or similar ticketing systems.
  • Experience with modifying configurations, permissions, and workflows within enterprise systems.
  • Experience with application-level support, particularly within licensing or regulatory systems.
  • Experience with maintaining detailed documentation and logs in SharePoint.
  • Experience with meeting defined SLAs for ticket resolution and response rates.
  • Excellent verbal and written communication skills.

 

Responsibilities:

  • Manage and resolve LARS and Zendesk support tickets within defined SLAs.
  • Implement requested system changes, update workflows, and modify user permissions.
  • Log all system modifications in the Application Change Log.
  • Provide timely follow-up and maintain communication logs in ServiceNow.
  • Collaborate with QA resources and trainers to ensure complete testing of changes.
  • Maintain detailed, professional documentation for all configuration activities.
  • Provide weekly progress updates on all open configuration requests.
Company Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies.

The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

Company Description

Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. \r\n\r\nThe company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

Job Tags

Similar Jobs

Life Skills Autism Academy

Spanish Speaking Center- Based Behavior Technician - Part Time Job at Life Skills Autism Academy

 ...as language and communication, social, and school readiness behaviors.. Pay Range: $16...  ...Ensure documentation is completed on time and following established procedures....  ...background check process. Minimum of a High School Diploma of GED is required. Must... 

United Talent Staffing

Housing Manager I Job at United Talent Staffing

 ...Job Description Job Description United Talent has an immediate opening for a Housing Manager I in Charleston, WV. JOB DUTIES: Lease vacant units to maintain 97%+ occupancy, and coordinate with Maintenance to expedite unit readiness. Conduct thorough new resident... 

Environment Control of Beachwood, Inc

Day Time Office Cleaner 10am-1pm Job at Environment Control of Beachwood, Inc

 ...Mature and Dependable individuals needed to fill evening Office Cleaning Specialist position in the Akron area. We have multiple...  ...success as a company depends on our employees job satisfaction from cleaners to office staff to management. Our goal as a company is to... 

Hyatt

Spa Therapist Job at Hyatt

 ...customers. The Spa Therapist is responsible to perform professional massage therapy, body treatments, facials, manicures, pedicures and waxing (aesthetic services) and remain current with the industry. Must perform in a safe and professional manner to clients. Provide... 

NavitsPartners

GIS Analyst - GIS25-28259 Job at NavitsPartners

 ...Job Title: GIS Analyst Location: New York, NY (Hybrid; Onsite/Remote Flexibility) Duration: 1 year Work Hours: Monday Friday, 8:00 AM 5:00 PM Job Overview: We are seeking an experienced GIS Analyst to support our Engineering Department...