NEW Customer Service Specialist Job at Energy Jobline ZR, Boston, MA

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  • Energy Jobline ZR
  • Boston, MA

Job Description

Job DescriptionJob Description

We’re seeking a professional Customer Service Specialist to support our customers via phone, email, and chat. You will act as a point of contact to handle inquiries, resolve product or service issues, and provide a positive brand experience.

Key Responsibilities:

  • Respond to customer inquiries across multiple channels (phone, email, live chat)
  • Resolve product or service issues with empathy and professionalism
  • Maintain accurate and complete customer records in the CRM system
  • Collaborate with operations and technical teams to resolve escalated cases
  • Recommend solutions, product upgrades, or alternatives as needed
  • Support onboarding or training for new customers

Qualifications:

  • High school diploma or GED; associate’s degree
  • 2+ years in a customer service or client-facing role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Experience with CRM software (Salesforce, HubSpot, etc.)

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