Job Description

Job Description

Job Description

Outside Plant Dispatcher

Location: Gillette, WY
Compensation: $20.00 - $27.00 Hourly, Starting wage $20.00 - $21.50 Hourly. 
Schedule: Monday-Friday 9AM-6PM

Our Opportunity:

In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse.  Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second.

Visionary Broadband seeks a qualified individual to fill the role of Outside Plant Dispatcher .  This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region. 

Key Responsibilities

• Performs daily routing of field service work orders
• Manages technician routes using established work order system to ensure customer commitment to installations are met.
• Using established procedures, notifications and updates Field Technicians on work/tasks or referrals in their designated areas.
• Navigate the billing system to build or edit work orders and confirm schedule availability for service calls, and new orders for Field Technicians in accordance with established procedures.
• Interprets data from the established workforce management system to identify current and potential scheduling conflicts.
• Completes, cancels or re-assigns work assignments for Field Technicians.
• Handles in-bound/out-bound calls for both internal and external customers and provides exceptional customer service.
• Contacts customers to confirm scheduled appointments.
• Other duties as assigned.

Qualifications

A qualified candidate must possess the following skills, or have equivalent experience and/or qualifications:

• High school diploma/GED required (Associate’s degree in a business-related field preferred)
• Ability to always remain professional and courteous with customers.
• Must have computer experience and basic knowledge of Microsoft Office products and Google Documents.
• Excellent verbal and written communications skills.
• Must be available to work occasional times outside of the normal 9-6 working schedule.

Benefits

• Competitive salary (includes on-call pay, tower climbing bonuses, commission eligible position, company annual bonus plan)
• Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)
• 401k with a dollar for dollar match up to 6%
• Voluntary short and long-term disability, life insurance and accidental death & dismemberment
• Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave

Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

Compensation details: 20-27 Hourly Wage

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