Job Description

Job Title : ServiceNow Production Support Engineer

Location : Austin, TX 78753

Duration : 12+ Months

Years of experience in each of the must-have skills:

• Service Now : 5-8 years
• Unix : 3-5 years
• Oracle SQL : 5-8 years

Certifications required:

• Service now certified system administrator is a mandatory certification.
• Other micro certifications in HRSD/ITSM/CSDM could be beneficial

Job Description:

• The role is for production support for a top client in the IT industry. Candidate is expected to be on shift during weekdays and some of the weekends.
• Since the project is on-prem, this team handles all the operational and maintenance activities.
• This gives an edge to the candidate to be involved in other technologies like Unix and SQL, unlike the industry standard projects.
• Also, the tool and its implementation is customised by the client, which also gives the candidate a very good scope for learning service now.
• Although it is production support, this team handles code fixes and minor enhancements, which is an edge over other implementations.

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