Job Description

Description:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems
including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network
devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis
and resolution of problems. Provides support for the escalation and communication of status to agency
management and internal customers. Provides support for the dispatch system and hardware problems and
remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and
installs/loads operating system software, troubleshoots, maintains integrity, and configures network components
along with implementing operating systems enhancements to improve reliability and performance.
Analyze and resolve complex problems associated with server hardware, applications, and software
integration. Configure and manage UNIX and Windows operating systems and installs/loads operating systems
software, troubleshoot, maintain integrity of and configure network components, along with implementing
operating systems enhancements to improve reliability and performance. Qualifications:
 TS/SCI with current Full Scope Polygraph
 IAT II Certification
 Fifteen (15) years’ experience as a SA in
programs and contracts of similar scope,
type, and complexity is required.
 Five (5) years of additional SA experience
may be substituted for a bachelor’s
degree.
 Bachelor’s degree in a technical discipline
from an accredited college or university is
required.
 Knowledgeable in RHEL 8, Satellite, Salt,
ansible, and scripting
 Senior Window Scripting, Windows 11. (Red
Hat is a Plus)
 Proficient Window Scripting.
 Help Desk Environment. At least one late
day required starting at 6pm. Patch days
will require resources to assist. Responsibilities
 Provide support for implementation,
troubleshooting and maintenance of IT
systems
 Provide Tier 1 (Help Desk) problem
identification, diagnosis and resolution of
problems
 Manage the daily activities of
configuration and operation of IT systems
 Aid users in accessing and using IT systems
 Provide Tier 1 (Help Desk) and Tier 2
(Escalation) problem identification,
diagnosis and resolution of problems
 Provide support to IT systems including
day-to-day operations, monitoring and
problem resolution for all of the
client/server/storage/network devices,
mobile devices, etc.
 Provide support for the escalation and
communication of status to agency
management and internal customers
 Optimize system operations and resource
utilization, and perform system capacity
analysis and planning  Provide in-depth experience in trouble-
shooting IT systems  Provide detailed analysis and feedback to
agency management and internal
customers for escalated tickets
 Provide support for the dispatch system
and hardware problems and remains
involved in the resolution process
 Configure and manage UNIX and
Windows (or other applicable) operating
systems and installs/loads operating
system software, troubleshoot, maintain
integrity of and configure network
components, along with implementing
operating systems enhancements to
improve reliability and performance
 Support the design of systems, mission
architecture and associated hardware
 Possess a working knowledge and
understanding of system administration
interdependencies as part of the Service
Oriented Architecture (SOA)
 Analyze and resolve complex problems
associated with server hardware,
applications and software integration

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